Our customers and their ideals are what make us tick. For your and our encouragement we share some of their comments here. Most are unsolicited cut and pastes from their e-mails and one or two came from my request to tell their story. Short of name abbreviations (to first names only) and address deletions they are as per their expression.


“You have been wonderfu thank you so much.  The hamper was received just fine yesterday.  Your excellent service is a refreshing change to most businesses!

Happy Xmas to you. 



“Coming of Age Remembrance

The idea came to me when my daughter was twelve and was starting to move away from childhood. I wanted a way to acknowledge and to celebrate her entry to womanhood. I resolved to get her gift that I would squirrel away for when the time came, something unique and special. I had decided on a blanket because, to me, it symbolised warmth, comfort and security. I spent about 12 months looking on the internet and shops for the perfect blanket but nothing really 'fitted' my idea. When I saw the Sari blanket, an individual recycled gift made by women, I knew straight away this was what I had been looking for. The personalised names of the blankets jut added to the specialness of the gift and I selected one called 'Comfort'. So now this beautiful item is sitting quietly in my cupboard, waiting for the day when I will take it out and wrap it around my daughter's shoulders.”

Sarah of Melbourne


“Thank you once again for efficient service and lovely products which arrived yesterday. We now have all the Xmas  presents we need for the kid's teachers. And the weather yesterday was far friendlier to chocolate transporting than today.


Rachel Michie”



I received the candle holders today and i just wanted to say how impressed I am with the way your business functions, it really does make it a pleasure, and worth going the extra effort, to source fairtrade. Thank you also for the extra holders, they are perfect! Will definitely be recommending your business and buying from you when I can!

Thank you very much,



“I try to buy fairtrade products whenever possible, so that my money is actually being used to help someone else.  And Tribes and Nations have great fairtrade products (I especially love the "baby

elephants"!) and have always given prompt and helpful service. 


I buy from other sources as well of course, but at Tribes and Nations I know that I can ring up and talk through what I'm looking for and get personal help and that's a real bonus.




“Hi Grant

Bravo! I say for the fantastic customer service from you guys.  We received our order today, the day after ordering online.

We had the privilege to hear you speak last week at Broughton Anglican College; we Praise God for the ministry work of Tribes and Nations.

Cheers n thanx again

Yours in Christ



“Hi Grant

whatever arrives will be a lovely surprise - just love the idea of being involved with good things - what a bonus that there's chocolate involved too! warm regards, Helen”


“Thanks you for your Christmas Greetings....it was good to be part of Tribes and Nations this year and the wonderful work you are doing.

We were glad to be able to use the Bonbonieres  at our daughter's wedding this year from Tribes and Nations....every little bit helps!

Blessings Ros”


“Dear Tribes and Nations,

I wanted to thank you for your excellent service. I received my order two days after placing it online. This is the first time I had visited your website and I will definitely be coming back for more in the future!

Keep up the good work.




“Thank you, Grant.  We just received the coffee.  There’s no better service anywhere in the country I would say!!

Jenny J J



“..this whole process has been so easy. I’m not sure when but I will definitely do this again in the future.

My address….

Thanks for your help with everything


“Hi, I just wanted to say thank you for the delivery of the gorgeous Sari blanket. It is beautiful and has provided a great opportunity to talk to our boys about the needs of others and the importance of caring for those people and their needs in God's name.
It was lovely to meet you.
Thank you once again.
P.S. thank you also for the lovely wrapping that it came in... truely special!”


  “Dear Alison

How quick are you! My colleagues are as amazed as I am!

I'm getting the mob at work to appreciate good coffee, and ET coffee is certainly worth it. Not to mention the cause we're supporting too.

Thank you very much.




  “Hi, I meant to email you earlier. I just wanted to let you know that I received the apron on time and it was fantastic and the wrapping was lovely too.

Thank you

Amy Frazer”


  “Yay!  We will have coffee at home on the weekend!  You guys rock.



“Hey Alison,

Received the parcel today.

WOW!! that's excellent service.

thanks so much.

Please let me know when the drinking chocolate arrives

I would love some.

take care,



“Thanks so much, I really appreciate it. With such responsiveness you have definitely gained a long term customer:) I am sure we can feed any visitors the normal coffee.

Thanks again





“Dear Grant,

Thanks for sorting out the user details I needed.

I placed one order with you, then realised that I could buy a couple of other items as well, so placed a second order. This is to alert you so that the orders can be sent together.

Thanks for your service - it's so much pleasanter than shopping centres !

Kind regards



“Hi Alison

My parcel arrived this afternoon.  Thank you for your efficient service.  I am hoping to introduce the tea and coffee to our church morning tea so hopefully you will be getting more orders from me.




“Hi Alison,
Thanks for the wonderful way that you serve your custom, I will definitely be recommending your business to my family and friends. I'm sure that my family and I will thouroughly enjoy the things that I ordered from you,
Thanks again, Cheers Judy”


“Wow, that is so impressive.  The order was for a wedding gift and I did not expect to receive it before the wedding, which is this weekend.  I was very suprised to see it on my doorstep this morning. What a fantastic way to shop!  Very convenient, good quality and it's helping someone in the Third World earn an income - love it.



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