How To Shop
 
Welcome to the Tribes and Nations Store and thank you for shopping with us.
 
The following step-by-step shopping guide is written to help the new web shoppers through our site and to help you understand what is going on at any given point in the process. It may be helpful to print this out so you can access it readily.
 
1. From the home page left mouse click on any of the product ranges in the grey band near the top of the home page.
 
2. Choose the category you would like to view within this range from the drop down menu.
 
3. When you are in your chosen category left click on any small photo to enlarge it. If you would like to then see other products then left click on the "Back to ........." (category you were in) wording at the top of the page or choose another range in the grey band near the top. If you have not clicked on "Add to Cart"
 
4. If you would like to buy one product then left click on "Add to Cart" button to confirm your choice. Don't worry as you can delete this, or any other items, up to the time you finally confirm your order. If you wish to shop some more left click on one of the range headings at the top of this page.
 
5. When the screen pops us that asks if you would like to 'continue shopping' or 'view basket' make your choice accordingly.
 
5. Come the time that you wish to pay for your items (check out) click on the 'proceed to checkout' button at the bottom of the screen. Firstly you'll now be in the 'Item Summary' page where you can choose if you would like gift wrapping or not and delete or add to the total of any items you have selected. Once done click on 'Proceed to Checkout' at the bottom of the screen. You are now in the 'Shipping and Details' page where you can fill in your details and choose your postage choices. Click Proceed to Payment' and you'll be taken to the payment screen. Credit card transactions are secured by ANZ's Falcon secutiry system at this point. Other choices are EFT (Electronic Funds Transfer, over the internet), Direct Deposit (made at a branch, into our bank account), Cheque or PayPal. Now left click the "Proceed" button at the bottom of the page.
 
6. If you chose the "Credit Card" payment option enter your card details here. At this stage you are in part of our site that is secured and controlled by ANZ E-Gate. It looks like our site but this page is controlled by their well monitored security. Your Credit Card details cannot be viewed by us at this point nor at any time in the future.
 
7. If you chose any of the other payment options you will now be in the "Enter Details" page where, you guessed it, you enter your address details in order for us to post the goods to you. If you would like to add your details to our database click "Sign up" at the top of the screen. There you will be asked to enter the very same details but will not have to do this in your future shopping. Once you have entered your details via 'Sign Up' or in this 'Enter Details' page peruse the 'Terms and Conditions' and check the box to show you have done so. Click on "Confirm Your Order" at the bottom of the page.
 
If you would like to leave any specific message re delivery then do so here in the spaces provided.
 
8. This is the time to double check that your purchase and details before clicking 'Finalise Order' at the bottom of the page. You can log out or close your program any time after you have done this.
 
9. Sit back and relax. You have completed your order and you will receive a confirmation soon by e-mail. Well done!
 
If you need more assistance you can always contact our Customer Centre on 02 4751-7071 between 9am - 4pm AEST Monday to Friday (excluding public holidays), or e-mail sales@tribesandnations.com.au
 

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